User invitation and management
Why do I need to provide a secure phone number?
Who can use this feature? System & User administrators only Depending on your organisation's settings, as an admin you may need to provide a secure phone number when inviting a new user to the platform. As part of Qwil's security settings users need ...
Invitations settings
Who can use this feature? System administrators only As part of Qwil's security settings users need to provide an SMS code sent to their mobile phone when they accept an invitation to join your organisation as well as every time they sign in to their ...
Can I use the same email for two users?
Who can use this feature? System & User administrators only No. Each Qwil user must be setup with unique secure email addresses. If a workaround is required (for example a couple sharing one email account), Gmail, Hotmail, Outlook and some other ...
An invitation bounced. What does that mean?
Who can use this feature? System & User administrators only Sometimes you may send an invitation that bounces. A bounced invitation was not delivered for some reason, either the email address was invalid or the recipient's inbox was full. If an ...
Can I have a spreadsheet with the status of all users? (CSV download of users)
Who can use this feature? System & User administrators only Once a staff or client is set up in the system and the invitation is sent out, a new email will be sent every day for 30 days until it is accepted or declined. This is for security reasons. ...
How do Client Teams (previously Contact books) work? (relationship between users & contact books)
Who can use this feature? System & User administrators only Your organisation on Qwil Messenger is composed of two user types Staff and Clients with Client Teams (previously Contact books/groups) that are used to connect users to each other. In ...
I entered an incorrect email / phone number in an invitation. What should I do?
Who can use this feature? System & User administrators only If you entered an incorrect email or phone number in an invitation do not worry, you can easily edit the user's details and resend the invitation. There are a few things you need to know: ...
Can I import all my clients in one go?
Who can use this feature? System & User administrators only Yes. To automate the process of adding your clients to the platform, you can create all the Client teams and Populate Excel CSV templates with your client details (the same as for manual ...
I've invited a staff as a client (or vice versa) - Can I change their role?
Who can use this feature? System & User administrators only Unfortunately, you are not able to change a user's role from staff to client or vice versa. However, depending on the invitation state there are different paths you can take. If the user is ...