Using Qwil
Reload Qwil (Refresh Qwil)
Who can use this feature? All users Qwil desktop may require to be reloaded to reflect the latest features, new profiles you have created for your own organisation or invitations you have accepted to new organisations. If you are using the browser ...
Who can I chat to? (my contacts)
Who can use this feature? All users In Qwil, your contact list is populated with either staff members that cover you (if you are a client) or members within the Client team (staff and clients). You cannot edit your contact list as this is managed by ...
Why can't I see a client in my contacts?
Who can use this feature? System & User administrators only In Qwil, to be able to see a client user, they must be both active and in a client team with you as staff in it. When you invite a client, they should be added to a client team with you ...
Why can't I invite clients or staff?
If you are receiving an error message when trying to invite a client, the most likely cause is that your permission is only as a "Staff" user. Only "User Administrators" and "System Administrators" can invite other users to Qwil. Please ask your ...
Who should I go to if my contact list is incomplete?
Who can use this feature? All users To manage the security of your profile on Qwil, contact lists are dictated by Client Teams. Client users will only be able to see other staff users within their contact list. Staff users will only see clients they ...
What are my client teams memberships?
In Qwil, contact lists are curated and defined specifically for you and are and controlled by the organisation that invited you. Your contact list on Qwil is not harvested from your device, or from your personal contact list, but created and managed ...
How do I know I am an admin?
If you can see an admin icon on your left-hand side menu this means you have an administrative role. If you are a system administrator you will see the entire administration menu: If you are a user administrator you will only see the users and client ...
Why are my User API keys disabled?
Who can use this feature? Staff users only All staff users have access to the User API Keys menu on their profile. However, permission to create and manage personal User API Keys must be enabled by your organisation. If you see the following alert it ...
Can I send a voice note?
Currently, Qwil Messenger does not support sending voice notes. While this is a planned feature, there are ways to send audio files through the app. Using a mobile device you can record a voice note through your device's in-build voice memo ...