Who can use this feature?

All users

You need to provide a code for security purposes as part of our 2-step verification. If you are already signed in on a mobile device you can receive a code via SMS, WhatsApp (for UAE) or via the Qwil app. If you are not signed in on a mobile device you can only receive a code via SMS or WhatsApp.

Note that UAE mobile numbers will receive the code via WhatsApp (even if it says SMS) - do check WhatsApp for a message from Qwil 

If you are having trouble receiving an SMS code try one of the following:

• Make sure you have network on your mobile device.

• Wait a couple of minutes. Sometimes SMS codes take a few minutes to arrive. Note that for UAE, the code is received by WhatsApp

• Turn your phone off and back on.

• If you still haven't received an SMS code, you can request another one by clicking on Resend code.
  

• If you still haven't received an SMS code after clicking on resend, check that your number is correct with a representative of the organisation that invited you.

If you are having trouble receiving a code via the Qwil app try one of the following:

• Make sure you are connected to wifi (or data plan) on your mobile device.

• Wait a couple of minutes. Sometimes codes take a few minutes to arrive.

• Request a new code.

• Request the code be sent via SMS.