Code to WhatsApp for UAE users
From 6th September 2026, OTP codes for all UAE numbers will automatically be sent to the WhatsApp of the user.
There is currently no change to the login screen and where SMS is mentioned, for the UAE users, it is WhatsApp. Go to your WhatsApp application and you will see a message from Qwil with the code. Copy the code and return to the Qwil application.
Once logged in to the mobile app, codes (for example to login to the desktop) are sent within the Qwil app
Why no SMS?
Qwil has been registered with the TDRA since June 2024 with the code NPTOTP. However SMS stopped to be delivered by the carriers in July 2026 due due to regulatory changes by the TDRA and Telecom providers which is beyond Qwil control. WhatsApp provides another channel for the delivery of the code securely without requiring local carriers.
Alternatives to WhatsApp - Virtual numbers
We recommend the service Moremins as this has been checked and is cost effective. This service may also be used for other use cases requiring foreign OTP as the delivery of SMS affects many services as the TDRA has decided to phase out SMS by foreign providers.
https://www.moremins.com/en
How do I register?
- Register from the website with your email and you will receive a code. Purchase a virtual mobile number (1 month) from the UK.
- On the appstore, download Moremins and login using your email and code you will be sent. You will have the mobile number to use to receive SMS.
- Contact your organisation using Qwil and request a number change to the virtual number.
- Once that has been confirmed, the OTP code will be sent to the virtual number and available in the app (and through notification). Do make sure you check the app, not the SMS of the phone.
Do I need to always use Moremins?
No. Once you are logged in to the mobile app of Qwil Messenger, the code for desktop log-ins will be sent to the mobile app. It is only when log-in in for the first time.
Related Articles
I am not receiving an SMS or push code
Who can use this feature? All users You need to provide a code for security purposes as part of our 2-step verification. If you are already signed in on a mobile device you can receive a code via SMS, WhatsApp (for UAE) or via the Qwil app. If you ...
Getting a code via Push Notification
Who can use this feature? All users In addition to receiving sign in codes via text message, you can also get a code via push notification. A push notification is a message that appears on your mobile device even when the app is not open. Using push ...
I am not receiving a sign in code
Who can use this feature? All users To sign in to Qwil Messenger you need to provide a code for security purposes as part of our 2-step verification. If you are already signed in on a mobile device you can receive a code via SMS or via the Qwil app. ...
Why do I have to enter a code every time I sign in?
Who can use this feature? All users As part of Qwil Messenger's security settings, you must provide your Qwil ID or username, password, and a verification code every time you sign in to the web app. If you are signing in to Qwil from your own device ...
I haven't received an invitation
If you are sure an organisation has invited you to join Qwil Messenger, but you do not see the invitation in your email inbox, make sure to check your Spam folder. If you still cannot see an invitation, contact a member of your relationship team at ...