Account settings
How can I delete my account?
Who can use this feature? All users If you feel your account is no longer needed or you can't remember setting up an account, this article is for you. In order to delete an account it must no longer be associated with any company. Qwil Messenger is ...
Keyboard settings
Who can use this feature? All users In Qwil, you can customise certain keyboard settings to your liking. The default settings are that the Enter button on your keyboard will send a message on the Desktop or web app. In order to create a new line in ...
Understanding your Qwil account
Who can use this feature? All users The first time you accept an invitation from an organisation to engage on Qwil Messenger you create a Qwil account. Your account is not linked to any specific organisation. You have different profiles for each ...
Create or update my username
Who can use this feature? All users If you didn't create a username when you accepted your invitation, you can create one from your account settings. A username makes it easier for you to remember your login credentials. Once you have created a ...
Change my password
Who can use this feature? All users To change your password you will need: Your password. Your 2FA device to receive a 6 digit authentication code. To change your password: Click your avatar on the top right of Qwil on a web browser or on the Qwil ...
Understanding your Qwil profiles
Who can use this feature? All users You have different profiles for each organisation that you engage with on Qwil. This means that you can have a different name, profile picture, availability status, role, and contact details for each one of your ...
Change my account phone number (to receive SMS codes)
Who can use this feature? All users Your account phone number is used for 2-step verification to receive SMS codes and it is linked to your Qwil account. You can change this phone number from your account settings. It is important to note that ...
Change my account email
Who can use this feature? All users This email address is used to send communications outside the platform that are related to your account (reset password, device sign in alert, Qwil ID request, etc). This email may or may not be the same as the ...
How do I change my availability (out of office)?
Who can use this feature? All users You can indicate your availability and away status to other members by editing your profile. You have different profiles for each organisation that you engage with on Qwil. This means you need to indicate your ...
Merge my Qwil accounts
Who can use this feature? All users If you were invited to chat on Qwil Messenger by multiple organisations you may have more than one Qwil account. If you have multiple Qwil accounts these can be combined into a single account. First, you need to ...