Manage and coordinate chats
Shadow Assistant - view only staff (coming soon)
Who can use this feature? Business & Enterprise Plan All Staff Qwil allows staff to coordinate conversations and add client and staff participants to a chat when required. All new participants are visible to others and can see the history and chat. ...
External chats (inviting external staff users)
Who can use this feature? Staff only Firms and practices do not work in silos. Qwil enables staff to invite other staff users from other organizations within the same network (St James's place for example) to the same chat. All within the security of ...
Add participants to existing chat
Who can use this feature? All users In the same way you would in a face to face meeting, participants can add users to the chat thread. As a staff member, it is your role to invite the relevant staff to a conversation and also ask them to leave when ...
Uninvite and revoke chat participants
Who can use this feature? Staff users only Staff members can remove people from chats that they belong to. There are two types of removal: Uninvite - If a participant is uninvited, they will still be able to read the history of messages and shared ...
Reply to a message
Who can use this feature? All users Never lose track of your conversation, with the "Reply to" feature. You have the option to reply to a specific message, which will be linked to your reply. Keeping conversations in context and preventing any ...
Delete a message
Who can use this feature? All users You can only delete a message, document or image you’ve sent in a chat. Deleted messages will be removed for everyone in the chat. What to expect: You can only delete messages that you sent. When you delete a ...
Mute a chat
Who can use this feature? All users As a chat participant you can enable or disable notifications for a specific chat. Turning notifications off (i.e. muting a chat) will disable browser notifications on web and push notifications and sound on ...
Leave a chat
Who can use this feature? All users If you no longer wish to participate in a chat you can choose to leave. How it works: You will still be able to read the history of messages and shared media of a chat you have left (up until you left). A system ...
Archive a chat
Who can use this feature? All users Archiving a chat will remove it from the list of active conversations in your chat list. This helps you keep your chat list more organised and only show you relevant chats. How it works: You will have two separate ...
Rename a chat
Who can use this feature? All users Chats can be renamed by any active participant. Draft chats can also be renamed. To rename a chat: On web: Open the chat you wish to rename. Open the chat's details and click on the details icon on the right panel. ...
Jump to date
Who can use this feature? All users Stop scrolling back through weeks of conversation to dig up old messages with the jump to date feature. Now you are able to select a certain date from within a chat, and automatically scroll to the first message ...
Assign a chat
Who can use this feature? Staff users only With Qwil, collaboration is made easy. Support your clients' inquiries by assigning a conversation to a colleague. By assigning a conversation, you can ensure your clients' needs are being met and that no ...
Copy a message
Who can use this feature? All users Share information faster with message shortcuts. You can easily copy a message sent to a chat and paste it somewhere else. To copy a message: Hover over the message you wish to copy. Click on Copy. The message will ...
Copy a message link
Who can use this feature? All users You can share a link to a specific message in a chat. When a participant clicks on the link it will open a new tab and navigate to that message. Only active chat participants will be able to open these links. To ...
Team-Based Servicing in action
Who can use this feature? Staff users only Qwil Messenger supports providing services to clients via a pool of resources as well as named individuals. This allows customers to leverage Qwil to provide services in the same way you can with a call ...