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Code received by WhatsApp (UAE)
Code to WhatsApp for UAE users From 6th September 2026, OTP codes for all UAE numbers will automatically be sent to the WhatsApp of the user. There is currently no change to the login screen and where SMS is mentioned, for the UAE users, it is ...
Getting a code via Push Notification
Who can use this feature? All users In addition to receiving sign in codes via text message, you can also get a code via push notification. A push notification is a message that appears on your mobile device even when the app is not open. Using push ...
Why has there been a new device sign in on my account? (email received with new device)
Who can use this feature? All users Whenever you sign in to Qwil Messenger from a new device you will receive an email to your registered email address. This is just a confirmation email to make sure it is really you who is to signing-in to your ...
Not receiving emails? (password reset etc)
Who can use this feature? All users As a user, the email you have on your Qwil Account is used to send you reminders or for example to reset your password. 1. If you or your users are having trouble receiving their email suggest they make sure to ...
What is my username?
Who can use this feature? All users Your username or Qwil ID is used to sign in to Qwil Messenger. When you first accepted your invitation to Qwil Messenger you created your username and you also received an email with your Qwil ID (a 10 digit ...
I forgot my username or Qwil ID?
Who can use this feature? All users Your Qwil ID or username is used to sign in to Qwil Messenger. Although your username is not your email, your email will be accepted to login as of 15 Feb 2026. When you accept an invitation join Qwil Messenger you ...
What is a Qwil ID?
Who can use this feature? All users Your Qwil ID is a 10 digit number than can be used to sign in to Qwil Messenger and is visible by the organisation that has invited you. You will have created a username when accepting the initial invite used to ...
My username and password are not accepted. What should I do? (failed to authenticate or verify)
Who can use this feature? All users If you are unable to sign in because your username and password are not accepted try one of the following: Make sure you are entering your Qwil ID or username. Although your username is not your email, your email ...
I forgot my password
Who can use this feature? All users If you forgot your password you can reset it from the sign in page. To reset your password you will need: Your Qwil ID (we sent this to you when you first joined) or username. Your account phone number to receive a ...
I am not receiving an SMS or push code
Who can use this feature? All users You need to provide a code for security purposes as part of our 2-step verification. If you are already signed in on a mobile device you can receive a code via SMS, WhatsApp (for UAE) or via the Qwil app. If you ...
No longer have mobile number or account phone number
Who can use this feature? All users If you have lost your account phone number used to receive SMS verification codes or in app codes, you will need to contact your organisation staff administrator. Only email can be changed. Recovery code is no ...